A Positive Approach to Debt Recovery


Professional Seminars

Our professional staff presents semi-annual seminars on the daily maintenance of your receivables. We also provide custom seminars in our clients’ facilities or our headquarters. CEU credits may apply.

Topics Covered Include:

  • The Average Debtor / Current State of Consumer Debt in the U.S.
  • Establishing & Implementing Internal Office Financial Policies
  • Michigan Collection Practices Act
  • Fair Debt Collection Practices Act
  • 8 Steps to a Successful Collection Call
  • Payment Arrangements
  • Effective Negotiating Skills
  • Bankruptcy
  • Estate Filings
  • Legal Issues
  • Tools for Success

Upcoming Seminars

Recovery Skills Seminar

Date: March 17th, 2017
Time: 8:30am – 12:30pm
Location: Holiday Inn, 3600 Plymouth Rd., Ann Arbor – (734) 769-9800

Collector Workshop

  • Various tools and guidelines to effectively get the debtor’s payment
  • Reviews of in house office procedures and policies
  • Legal rights and ramifications with regard to the collection of accounts receivable
  • Time is reserved for your special and unique questions to be answered by collection professionals and legal council

Who should attend?

  • New employees
  • Current collectors with no previous training
  • Front office/support staff, especially those who have contact with customers, or are looking to move into collector positions
  • Managers and supervisors who want to hone their collection techniques and provide new ideas for their accounts receivable staff.

Fast seminar facts:

  • $75.00 per person
  • Workbook/instructional manual included
  • Ask us on how you might earn 2CEU’s as a dental professional in attendance.

To register, please complete form below or email carolm@arborps.com
We will contact you by phone for payment.


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Interested in a Custom Seminar?

We can provide customized, in-house training seminars. We will cover topics pertinent to your staff, providing them with the skills they need to become more effective with your collections.

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Have Additional Questions?

Contact Us!